QC Analyst

Position: QC Analyst

Pay: Up to $24/hr d.o.e. plus benefits

Location: US Remote, Hybrid if located within 31 miles of Santa Ana, CA or Austin, TX & will need to work 4 days on-site

Summary:  Primary responsibilities include assisting the Quality Control Department with clerical functions, preparing files for audit, and analysis support for various audit types. This position requires experience and a general understanding of investor and agency QC policies. Working in a paperless environment and LOS, the Quality Control Analyst is expected to complete loan level and data analysis as requested by QC Management. This position also works closely with AVP of Post QC, QC Auditors, and other operational departments.

Essential Duties and Responsibilities:

        *   Review loan files for specific Post QC tax transcript requirements, order tax transcripts, compare tax transcript results to loan file, maintain tax transcript reporting.

• Prepare loan files for QC audit.

• Selection of qualifying Early Payment Default loans
• Analysis of servicing report and HUD data
• Perform written and verbal reverifications as required per investors, agencies, and NAF QC Plan
• Support Pre-Fund audit team when reverifications are required to be ordered.
• Navigate agency and investor technology systems, complete file uploads and missing document requests to Portals.
• Perform oversight review of vendor reverifications for accuracy.

• Complete and retain agency and investor reporting as assigned by AVP, Post QC.
• Distribute HUD notices via email and copy QC Management.
• Escalate unsatisfactory documentation and/or reverifications as necessary.
• Maintain general knowledge of loan file documentation and investor/agency QC guidelines, NAF overlays and NAF policy and procedures.
• Awareness of fraud prevention and familiarity with red flags.
• Complete continuing education via webinars and other training as required.
• Other duties may be assigned as necessary, directed by the AVP, Post QC.

Job Competencies:

• General knowledge of investor and agency quality control policies and procedures.
• Ability to analyze risk as it relates to investment quality loans.
• Ability to review audit documentation, validate, and document potential risk for escalation to Management.
•  Excellent organization, written and oral communication skills.
• Excellent reporting skills, including working knowledge of Excel, Office Tools, and ability to provide summary reports to Management.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal - Maintains confidentiality; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Adapts strategy to changing conditions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience:

High school diploma or general education degree (GED); five or more years’ mortgage processing and/ or QC experience preferred. 

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of MS Word word-processing software; MS Excel spreadsheet software and Internet Explorer, MS Outlook internet software.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

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