Servicing Specialist I

Position:  Cash Management Specialist I

Pay:  $22 - $27/ hr d.o.e. plus benefits

Location: Austin, TX & will need to work 4 days on-site. Hours:  9am - 6pm CST.

Position Summary:

New American Funding enables clients of all backgrounds to accomplish the American dream of homeownership by offering a diverse product suite, competitive pricing, and our promise to provide a timely and efficient closing. Our dedication to client service during the transaction extends after the closing while we service their mortgage. This passion for client service is displayed in every step of the homeownership experience with focus on fulfilling our client’s needs in a manner that enhances their standard of living. 

The Cash Management Specialist processes payments and other monetary and non-monetary transactions on mortgage customers’ accounts.

Key Responsibilities:

1. Review and post incoming mortgage loan payments, received from various payment sources, such as checks, ACH drafts, wire transfers and lockbox processed items
2. Review and make decisions on exceptions received from lockbox
3. Research and resolve exception items
4. Process transaction reversals
5. Receive and process checks from the mail room
6. Generate borrower correspondence related to payment processing
7. Complete tasks assigned by other departments related to cash and payment processing including Customer Care, Escrow, Loan Administration, Investor Services, and Default departments.
8. Research and resolve transaction inquiries
9. Monitor and process funds held in suspense
10. Monitor bank accounts for incoming funds and to ensure no overdrafts occur
11. Submit and process funds transfers between bank accounts
12. Balance and reconcile funds including borrower payments, tax and insurance funds, and other types of monetary transactions
13. Monitor control reports to ensure posting accuracy
14. Process disbursements and reclasses
15. Other duties and projects as assigned.

Qualifications:

• High school diploma, equivalent or equivalent work experience required. College Degree in Accounting, Finance or Business a plus;
• The ideal candidate would have hands-on work experience in mortgage accounting, cash posting, bank account reconciliation or banking (teller preferred) including:
  • A working knowledge of consumer loans,
  • Ability to review and accurately interpret information on a loan history statement,
  • A working knowledge of loan payments and the parts of a loan payment,
  • Posting cash to customer accounts,
  • Reconciling high volume bank accounts,
  • Addressing customer inquiries, and
  • Problem solving.
• Must be able to work night shift, including occasional weekends.
• Knowledge of basic accounting functions, cash processing, or reconciling tasks

Key Competencies:

• Experience working general ledger or bank accounting software packages;
• Strong PC Skills. Must be proficient in MS Windows, Excel, Outlook and Word. Intermediate Excel skills a plus;
• Working knowledge of Mortgage Servicing Platform (MSP), MSP Cash Workstation or other payment posting systems a plus;
• Ability to learn and adapt to new technology quickly;
• Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry;
• Ability to meet time deadlines while working under pressure;
• Ability to effectively handle simultaneous tasks and projects in a fast paced environment;
• Able to effectively and efficiently work independently or as a member of a team;
• Strong business writing and math skills;
• Ability to effectively analyze loan account related problems and define solutions.

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