Servicing Supervisor

Position: Pre-Foreclosure Supervisor

Location: US - Remote OK - (Required to work Hybrid if living within 31 miles of Austin, TX)

Compensation: $50K-80K, DOE

Position Summary:

The Pre-Foreclosure Supervisor is responsible for the day-to-day activities of a team of Pre-Foreclosure Analysts. The Supervisor provides development, direction, and guidance to all team members to accomplish department objectives. The Supervisor is responsible for establishing and enforcing policies and procedures to ensure compliance with company, investor, federal and state regulatory guidelines and servicing guidelines established by the CFPB governing loans in Foreclosure.

1. Supervises daily operations of Pre-Foreclosure Associates, ensuring compliance with department policies and procedures, applicable government and investor guidelines and ensuring that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB guidelines.
2. Coordinates work activities to achieve the volume expected to meet operational requirements.
3. Provides support to the team for questions and training.
4. Ensure staff are knowledgeable of Pre-Foreclosure requirements.
5. Monitor to ensure Foreclosure first legal dates are met and Foreclosure bid amounts are correct.
6. Works with senior management to ensure all compliance standards are met.
7. Works with employees to define goals and meet monthly to discuss progress.
8. Performs employee reviews.
9. Develops, reviews, maintains and improves Pre-Foreclosure workflow management.
10. Completes status reporting to senior management.
11. Works with senior management to identify, define and implement process changes.
12. Assures all Foreclosure Pre-Foreclosure SLA’s are met.
13. Updates and maintains policies and procedures
14. Performs oversight of all Pre-Foreclosure vendors.
15. Responsible for the alignment, supervision, hiring, mentoring, and coaching of the Pre-Foreclosure staff.
16. Completes audit requests from internal auditors, QA or QC personnel.
17. Fully complies with all applicable mortgage industry laws, rules, regulations and investor requirements and CFPB Servicing Guidelines.

1. Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
2. Must have demonstrated ability to collaborate and work well with others.
3. Must have demonstrated ability to achieve goals.
4. Excellent verbal and written communication and listening skills.
5. Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry.
6. Knowledge of MSP, with at least (2) years recent experience working with MSP.
7. Good business writing and math skills.
8. Analytical and organized.
9. Strong PC skills. Must be proficient in MS Windows, MS Outlook and MS Office Suite. MS VISIO and MS SharePoint experience a plus.
10. Bilingual (English/Spanish) a plus.

Desired Education/Experience:
1. The ideal candidate should have (4+) years' experience in Default and/or Foreclosure.
2. Minimum (2) years of supervisory experience.
3. History of reliable attendance.
4. Ability to work a schedule that includes some weekends.
5. Must be able to pass background investigation.
6. Bachelor's Degree or combination of education and experience that provides the necessary skills and knowledge to perform the essential job functions.

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

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