Director of Engineering

Position: Director, Software Engineering (CRM)

Pay: $170K-190K/yr D.O.E. *Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.

Location: Remote OK - If living within 31 miles of Santa Ana, CA or Austin, TX will need to be able to work a hybrid schedule

Disclaimer:  Identity Verification checks are in place throughout the Candidate journey to prevent candidate fraud.

In-person Interview Required

Position Summary:

The Director of Engineering is responsible for the strategic and operational leadership of NAF’s Customer Relationship Management (CRM) platforms and associated engineering teams. This role combines senior-level engineering leadership with hands-on oversight of CRM product delivery, architecture, and team development. The Director ensures high-quality, secure, and scalable systems while aligning engineering execution with business strategy and product roadmaps. The role partners closely with Product, Architecture, and senior leadership to deliver predictable outcomes, foster innovation, and grow high-performing engineering managers and teams.

Essential Duties and Responsibilities:

· Lead, mentor, and scale CRM-focused engineering teams, including engineering managers and senior engineers.

· Define, track, and achieve OKRs and engineering metrics aligned with business goals.

· Monitor delivery, quality, and operational metrics; recommend and implement corrective actions as needed.

· Coach leaders and engineers on platform knowledge, technical excellence, and business strategies.

· Ensure alignment between engineering execution, product roadmaps, and release commitments.

· Foster a culture of accountability, innovation, continuous improvement, and healthy team dynamics.

· Serve as the primary point of contact for offshore or distributed team hiring, onboarding, and collaboration.

· Maintain close collaboration with Product Owners, Quality Assurance Testers, Architects, and senior leadership.

· Provide high-level sizing, technical insights, and risk assessments during backlog grooming and planning.

· Ensure predictable, high-quality delivery and ownership of CRM release cadence.

· Identify, communicate, and mitigate technical, delivery, and security risks.

· Remove organizational and technical impediments that block team execution.

· Oversee CRM integrations, third-party vendors, and platform dependencies.

· Champion modern engineering practices, including CI/CD, automated testing, and DevOps pipelines.

· Present new technologies, tools, and approaches for evaluation and adoption.

· Manage engineering budgets, capacity planning, and resource allocation.

· Coordinate capital and operational planning related to CRM engineering initiatives.

· Support performance management, career development, and succession planning for engineering leaders.

· Be present and engaged with teams, providing guidance on vision, technical strategy, and process improvement.

· Bachelor's degree in computer science, Engineering, Information Technology, or a related discipline.

· 8+ years of experience in software development.

· 5+ years of experience leading engineering teams and managers.

· Strong experience delivering and operating CRM platforms (e.g., Salesforce, SAP, HubSpot, Zendesk, or similar).

· Proven ability to lead distributed or offshore teams.

· Excellent interpersonal, written, and verbal communication skills.

· Strong troubleshooting skills with the ability to assess complex systems and applications quickly.

· Experience with modern backend and frontend technologies (e.g., .NET/C#, PHP/Laravel, JavaScript/TypeScript).

· Strong understanding of web application architecture, APIs, and system integrations.

· Familiarity with modern frontend frameworks (e.g., Vue.js, Nuxt.js) and UI/UX considerations.

· Experience with cloud platforms such as AWS and/or Azure.

· Familiarity with DevOps pipelines, CI/CD practices, and automated testing strategies.

· Ability to stay current with evolving technologies and apply them pragmatically.

· Experience in highly regulated industries (e.g., financial services or mortgage technology) is preferred.

· UI/UX awareness and customer-centric product mindset preferred.

· Demonstrated success scaling teams, platforms, and delivery capabilities in growth environments.

Pay Transparency Disclosure

If based in New American Funding’s offices, this role has the annual base salary range stated below.   

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

New American Funding offers competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave , mental health & wellness benefits, and generous PTO. New American Funding also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. New American Funding’s compensation and benefits are subject to change and may be modified in the future.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

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