Business Analyst II

Job Title: Business Analyst II

Location: Austin, TX or Remote

Hours:  8:00 AM – 5:00 PM CT, Mon-Fri, 2-3 evenings per month after 5:00 PM required for deployment support.

Pay:  70K- 90K D.O.E.

Summary: The Servicing Business Analyst will report to the Servicing Automation Manager. This individual’s primary roles are to manage various tasks associated with ICE application implementation, project implementation, and support the Servicing team.   

Responsibilities:

• Read and interpret with the BU vendor release notes and manifest documents to support the roll out upcoming features of default/call center servicing systems.
• Working with the BU to obtain their requirements needed to create process flows, requirement documentation and user scenarios, test cases, test case execution steps, and user test coordination.
• In coordination with the BU, analyze data, interpret results and troubleshoot if results look incorrect; request changes as needed to meet business requirements.
• Report on common sources of technical issues or questions and obtain prioritization from the BU to make recommendations to product team.
• Assist with the implementation of projects and enhancements to the default/call center Servicing systems.
• BA to participate with BU on schedule demos, spin ups and other ICE meetings as scheduled/needed
• BA to work tickets opened by the BU for issues and research
• BA to meet with NAF default team to determine what changes are needed to be made in the workstations
• BA document requirements and rules from BU, Legal, Compliance and obtain BU signoff prior to making updates in test region (these requirements can be used by the BU to make updates to procedures, job aids, training doc, ext)
• BA to perform initial testing and then lets the BU know when they can test updates
• BU to sign off on changes
• BA to complete configuration changes in system
• BA to communicate with ICE regarding production bugs and follow up on tickets with ICE
• BA to obtain BU Prioritization of upcoming enhancements

Job Competencies:

• Previous experience in Business / Systems Analysis or Quality Assurance
• A degree in IT / Computer Science preferred
• Knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry.
• Experience and proven proficiency in delivering using Software Development Life Cycle (SDLC) methodologies
• Understands how to capture business requirements and test changes.
• Ability to meet deadlines while working under pressure.
• Handles simultaneous tasks and projects in a fast-paced environment. 
• Able to work independently.
• Analytical and organized.
• Excellent verbal and written communication skills.
• Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, and MS Visio.

Preferred Education/Experience:

• In-depth knowledge of MSP, with at least 3 years’ recent experience working with MSP/Director 7.
• High school diploma or equivalent required, bachelor's degree preferred.
• Knowledge of FNMA, FHLMC, GNMA, FHA/VA servicing requirements.
• Knowledge of FDCPA, CFPB Servicing Guidelines and state regulations related to debt collection practices.
• Knowledge of mortgage default processes
• History of reliable attendance.
• Ability to work a schedule that includes occasional weekends; FT schedule working 8-hour shift M-F.
• Must be able to pass background investigation.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must be able to lift up to ten pounds. 

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. 

VISION:  See in the normal visual range with or without correction. 

HEARING:  Hear in the normal audio range with or without correction.

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