Technology Operations Manager

Position:  Technology Operations Manager

Salary: $140K - $180K/yr d.o.e.

Location: Remote OK - If living within 31 miles of Tustin, CA or Austin, TX will need to be able to work a hybrid schedule

Summary: New American Funding (NAF) is a nationwide mortgage lender dedicated to providing tailored home financing solutions to borrowers across the United States. We are seeking an experienced and proactive Technology Operations Manager to optimize delivery processes, enhance engineering visibility, and improve release management practices. In this role, you’ll focus on driving operational excellence across product engineering teams by enabling efficient workflows, ensuring high adoption of delivery tools, and creating transparency into team performance metrics. The Technology Operations Manager will partner closely with Engineering, Product, Compliance, and Security teams to ensure systems are stable, processes are efficient, and tools are optimized to support high-performing teams. As a key partner to Product, Technology, and Enterprise Portfolio teams, you'll support consistent execution across initiatives while reinforcing focus, accountability, and transparency in a highly regulated, fast-paced mortgage technology environment.

Essential Duties and Responsibilities: 

• Process Optimization: Design and implement workflows that improve how engineering teams plan, track, and release work (with a strong focus on Azure DevOps for work item tracking and release deployment). Leverage agile coaching principles to improve predictability, flow, and delivery efficiency.
• Tooling & System Administration: Own and evolve delivery-related tools and systems (primarily ADO). Ensure tools are configured effectively, fully adopted, and aligned with team needs to support efficient, transparent delivery. Partner with engineering teams for technical implementation as needed.
• Incident & Change Management: Partner in incident and change management processes, contributing to visibility, root cause learning, and process improvements that strengthen engineering practices and reduce recurrence.
• Cross-Functional Collaboration: Partner with Product Operations and Engineering leaders to align delivery practices across teams and provide actionable insights into progress, dependencies, and risks.
• Performance Monitoring: Define and track engineering team health and delivery metrics (e.g., lead time, cycle time, throughput, predictability) to provide visibility and enable continuous improvement.
• Technology Roadmap Support: Align operational practices with the broader technology roadmap, ensuring consistent adoption of standards and transparency across initiatives.

Job Competencies / Qualifications:

• 3–5 years of experience in technology operations, product/engineering operations, or program management in a technology-driven environment (mortgage tech or fintech preferred).
• Hands-on experience with Azure DevOps (ADO) for work item tracking and release deployment is required.
• Previous experience as a software engineer or engineering manager is a strong plus.
• Strong understanding of agile delivery practices, with experience coaching or enabling teams to improve flow and predictability.
• Proficiency with delivery and monitoring tools (e.g., ADO, Jira, dashboards, or similar).
• Exceptional organizational and project management skills with a track record of process improvement.
• Strong communicator with the ability to bridge the gap between technical and non-technical stakeholders.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

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