Refi Mortgage Sales Manager

Position: CD Sales Manager (Refi Consumer Direct Division)

Location: Tustin, CA

Salary: $60k to $72k + bonus + full time benefits including paid holidays, paid vacation, and 401k

Summary:We are seeking a dynamic and results-driven Refinance Mortgage Sales Manager to lead and grow a high-performing team of refinance-focused mortgage loan officers. This individual will be responsible for driving production, coaching team members, and ensuring compliance with all company policies and lending regulations. The ideal candidate is an experienced mortgage sales leader with a strong understanding of the refinance market and a passion for developing talent.

• Review pipelines for timeliness, lock expiration, COE, loan contingency, etc.
• Works with processors to manage the pipeline to ensure we meet the COE date.
• Reviews/validates 14-day close submissions prior to submission to the underwriter for completeness.
• Supports Sales Team by reviewing scenarios and assisting with structuring loan files reviewing income etc.
• Supports Loan Consultants and production team, resolves or escalates file level issues to sales or processing managers.
• Communicate training needs as needed to the management team.
• Review Encompass report for file start date for new files not elevated to PA.
• Review loans that are in processing that are still floating work with the LO/SM/ to get loans reviewed for locks.
• Review files that are suspended by underwriting.
• Meet with LO to review pipeline as needed.
• Assist new LO's with Encompass questions and DU/LP finding.
• Conduct monthly meetings with Loan Consultants to review policy changes/system updates.
• Other duties may be assigned.

• 2+ years' full time refinance or purchase loan origination experience.
• Strong desire to succeed in a sales environment and be a top producer.
• Ability to correctly and accurately structure and price loans.
• Complete knowledge of conventional and government loan programs (purchase and refinance).
• Current and Active NMLS license.
• Four or more additional state NMLS licenses preferred.

Desired Education/Experience:

• High School Diploma or equivalent
• Two or more recent years' full-time loan origination experience, preferably in a call center environment
• One or more years managing a sales team, preferably in a call center enviornment
• Minimum of four approved state licenses through the NMLS.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. 

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. 

[EOE/M/F/D/V. Drug-free workplace.] 

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