Servicing Internal Audit Analyst I

Position:  Mortgage Servicing Internal Audit Analyst I

Location:  Remote, must be able to work CST hours

Compensation:  50K-65K, DOE

Job Description:

The Servicing Internal Audit Analyst I is an important member of the Internal Audit Department.  The Servicing Internal Audit Analyst I is responsible for performing risk-based internal audits and control assessments focused on mortgage servicing operations. This role ensures servicing activities comply with investor, insurer, state and federal regulatory requirements (e.g., FHA, VA, Fannie Mae, Freddie Mac, CFPB). The analyst will assist in planning, executing, and reporting audit results that drive operational improvements and support organizational integrity.  It is important for the Internal Audit Analyst I to have both a team-oriented point of view as well as being able to work on assigned projects which may only require individual participation with minimal supervision.

• Perform testing of mortgage servicing activities in accordance with audit programs, federal/state regulations, investor/insurer guidelines and company policy and procedures.
• Identify control weaknesses and process inefficiencies and document audit findings with clear root causes and recommendations.
• Collaborate with audit team members to validate findings and observations.
• Maintain organized and accurate workpapers that support audit conclusions and comply with internal audit standards.
• Review mortgage servicing rules and regulations to assess potential audit impacts.
• Participate in continuous improvement initiatives to enhance audit methodology, tools, and reporting.
• Perform discretionary, special and required audits.
• Work within the servicing audit team to meet management’s objective and audit schedules.
• Recommend changes to testing procedures based on completed findings if needed.
• Participate in company sponsored training events to further develop industry knowledge and business lending requirements.
• Escalate potential issues to senior auditors and management promptly.

• Bachelor’s Degree or equivalent business experience.
• 1-2 years of experience in mortgage servicing compliance or in audit or quality control in a bank, mortgage company, or audit/consulting firm.
• Strong understanding of servicing regulations and guidelines (FHA, VA, FNMA, FHLMC, RESPA, CFPB) and operational risk management.
• Detail-oriented with excellent analytical, organizational, and communication skills.
• Experience with audit software, servicing systems, (e.g., MSP, Black Knight), and Microsoft Office Suite.
• Strong business acumen with ability to work with people having a diverse background.
• Ability to work within a team environment as well as independently and manage multiple assignments within deadlines.
• Able to present findings clearly and professionally, both in writing and in conversation.
• Strong listening skills.
• Maintains confidentiality and objectivity throughout the audit process.
• Comfortable working in a dynamic environment and adjusting to changing priorities.
• Able to assess complex data and identify trends, gaps, or anomalies.

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