Home Retention Loss Mitigation Supervisor

Position: Home Retention Loss Mitigation Supervisor – Intake and Default Reporting

Location: Austin, TX. or Remote

Pay: $40k to $70k annually DOE

Position Summary:

The Home Retention Loss Mitigation Supervisor for Intake and Default Reporting is responsible for a group up to 6 Home Retention Associates and reports to the SVP of Home Retention Loss Mitigation. The Home Retention Loss Mitigation group assists borrowers by processing applications to review for alternatives to foreclosure and monthly/daily reporting of status of loans in default to investors/insurers.   The Home Retention Loss Mitigation Supervisor is responsible for hiring and staffing their group, coaching and training staff, establishing goals, ensuring that work is completed according to established standards and procedures, and other duties as assigned.

1. Duties and Responsibilities:

   1. Supervises daily operations of Home Retention Associates, ensuring compliance with department policies and procedures, applicable government and investor guidelines and ensuring that loss mitigation reviews are conducted timely and accurately;
   2. Coordinates work activities to achieve the volume expected to meet operational requirements;
   3. Provides feedback to senior management on issues negatively impacting compliance with servicing guidelines and regulations;
   4. Documents Associate trends, errors, skill deficiencies and provides feedback;
   5. Completes and maintains individual performance plans for each direct report; meets regularly to set goals and provide training to ensure personal and professional development;
   6. Coaches and trains staff utilizing expertise and guidance on operational issues;
   7. Receives, answers and resolves escalated issues from associates and customers;
   8. Works with SVP of Home Retention Loss Mitigation to develop strategies that lead to goal achievement on acknowledging and processing applications, accurate underwriting decisions, and portfolio timeline compliance. Ensures compliance with internal procedures and processing timeframes;
   9. Managing borrower application process to determine “reason for delinquency”, occupancy status, and ability to pay, to accurately review for workouts, or alternatives to foreclosure.
   10. Manages production and exception reports for management and employee feedback
   11. Is a “subject matter expert” (SME) on mortgage servicing loss mitigation options and reporting requirements to agencies regarding delinquency status.
   12. Ensures compliance with all applicable federal and state mortgage laws, regulations, investor requirements and CFPB Servicing Guidelines

Desired Competencies:

1. Must work well under pressure, meeting multiple and sometimes conflicting deadlines;
2. Must have demonstrated ability to collaborate and work well with others;
3. Demonstrated ability to achieve goals;
4. Excellent verbal and written communication and listening skills;
5. Ability to work under pressure and stress and respond to inquiries with tact, diplomacy and patience;
6. Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry;
7. Knowledge of MSP, with at least (2) years recent experience working with MSP;
8. Good business writing and math skills;
9. Analytical and organized;
10. Strong PC skills. Must be proficient in MS Windows, MS Outlook and MS Office Suite. Experience with MS Visio, MS SharePoint and MS Project, a plus.

Desired Education/Experience:

1. 3+ years’ experience in one or more of the following areas: Mortgage Banking, Default Reporting, Loss Mitigation, Bankruptcy and Foreclosure processes;
2. Bachelor’s Degree or combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions;
3. Good working knowledge of FNMA, FHLMC, USDA, FHA/VA workout requirements;
4. Good working knowledge of CFPB Servicing Guidelines and state regulations related to Loss Mitigation practices.
5. History of reliable attendance;
6. Must be able to pass background investigation;

Bilingual (English/Spanish) a plus.

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be able to lift up to ten pounds.  Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.  VISION:  See in the normal visual range with or without correction.  HEARING:  Hear in the normal audio range with or without correction.

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