Benefits Coordinator

Job Title:  Benefits Coordinator

Location: Austin, TX - Remote OK if not within Austin location.

Pay: up to $24/hr.

Summary: The PAC Benefits Specialist is responsible for assisting in the administration, communication, and management of employee benefits programs, including health insurance, retirement plans, wellness initiatives, and other employee perks. They ensure compliance with government regulations, maintain accurate records, and provide guidance to employees on benefit options, general questions and the benefit enrollment processes.

Essential Duties and Responsibilities: 

• Support in answering and responding to Benefit questions from employees and assist them with enrollments, cancellations, dependent changes, etc.
• Assist in the day-to-day administration of employee benefit programs, including health insurance, dental, vision, life insurance, 401(k), pension plans, and wellness programs.
• Management of the NAFBenefits email box, ensuring emails are answered or assigned and resolved within set SLA’s.
• Approve pending benefit elections weekly and or daily in Dayforce. Maintains accurate and up-to-date benefits records for all employees.
• Assist in the benefits enrollment process during open enrollment periods.
• Ensure timely communication with employees regarding benefits options, eligibility, and plan changes.
• Process Medical Support Notices, taking appropriate action and responding within set deadline.
• SPOC for offshore team performing Benefit functions, ensuring the work is correct and processed within set SLA’s.  
• Prepares and designs the Benefits Plan highlight overview annually for publication and open enrollment.
• Manages the HSA accounts for the employer and employee contributions, coordinating with Optum and AP for timely wire transfers.
• Maintains vendor contact to investigate discrepancies and provide information in non-routine situations.
• Provide one-on-one support for employees to explain benefits options, the enrollment process, and assist with any problems or concerns.
• Organize and conduct educational sessions or webinars to inform employees about available benefits.

• Reviews reports from plan providers to verify accuracy and resolve discrepancies.
• Maintains employee HIPAA files and other record keeping.
• Assists in other employment activities
• Maintain Daily/Weekly Updates to Spreadsheets.
• Work on Special Projects.
• Other Duties as assigned.

Job Competencies / Qualifications:

• Attention to detail and accuracy
• The ability to work independently and as a team player
• Problem solving and analytical skills
• Strong excel skills, ability to pull data and analyze findings, preparation of reports to leadership
• Strong communication skills, verbal and written
• High work ethics as well as high level of confidentiality to ensure proper handling of sensitive information
• 2+ years’ experience in Human Resources
• Dayforce experience (preferred)
• 2 years’ experience in benefits administration
• Familiarity with benefits software and tools.
• A minimum of 2 years’ experience of benefit administration experience within the Human Resources field including extensive knowledge of the Affordable Care Act, ERISA, and all applicable local, State, and Federal laws surrounding leave of absences and benefits (required)
• Benefits experience in a multi-state, multi-employer company (preferred)
• Certified Employee Benefit Specialist (CEBS) or similar certifications are a plus.
• Bachelor’s degree related field (preferred)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be able to lift up to ten pounds.  Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.  VISION:  See in the normal visual range with or without correction.  HEARING:  Hear in the normal audio range with or without correction.

EOE/M/F/D/V. Drug-free workplace.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

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