Escrow Analyst

Position: Escrow Analyst

Location: Austin, TX (Hybrid) - first 90 days on-site.

Pay Range: $24-$30/hr.

Position Summary:

The  Escrow Analyst will provide analytical and process improvement support across all areas of Escrow Services, including Escrow Analysis, Tax, MI/PMI, Loss Drafts, and Insurance. This role is responsible for identifying and creating exception reports, driving automation and process enhancements, and developing key documentation such as policies, procedures, and job aids. The Business Analyst will collaborate with teams across Escrow Services to improve efficiency, ensure compliance, and support operation excellence.

Key Responsibilities:

1. Analyze processes across Escrow Services to identify opportunities for automation, efficiency improvements, and risk mitigation.
2. Develop, implement, and maintain exception reports to monitor trends, identify issues, and enhance decision-making.
3. Collaborate with internal teams to create and refine policies, procedures, and job aids.
4. Assist in developing and implementing new processes and process enhancements that streamline workflows and improve service delivery.
5. Partner with Systems team to support automation initiatives, testing, and implementation of enhancements.
6. Support corrective actions involving all Escrow Services areas.
7. Assist with special projects and operational initiatives.
8. Facilitate communication with Servicing Change Management to obtain necessary approvals for documentation publication.
9. Monitor active document reviews to ensure timely responses.
10. Perform other duties as assigned.

Desired Education/Experience:

1. At least 2 years of Mortgage Servicing experience preferred;
2. In depth knowledge of MSP, with at least 2 years recent experience working with MSP preferred;
3. Candidate must have at least 2 years of experience analyzing and documenting complex business processes.
4. Experience with reporting and SQL a plus.

Key Competencies:

1. Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry;
2. Ability to meet deadlines while working under pressure;
3. Handle simultaneous tasks and projects in a fast-paced environment.
4. Able to work independently, as well as part of a team;
5. Good business writing skills;
6. Excellent business math skills;
7. Analytical and organized;
8. Excellent verbal and written communication skills;
9. Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, MS Visio, MS SharePoint and MS Project;
10. Ability to interact professionally with a diverse group, including senior executives, managers, subject matter experts, and third-party business partners.

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

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