Sales Coach I

Title: Sales Coach 

Location: Tustin, CA - Dallas, TX - Novi, MI (will consider remote for the right candidate)

Salary range: $60k to $80k + full time benefits including 401k + paid holidays + paid vacation

Seeking a highly motivated and well-spoken mortgage Sales Coach needed for our Consumer Direct sales floor.  This is also an excellent opportunity for a current mortgage Loan Officer who is seeking career advancement.  This individual is responsible for the development, coordination, and delivery of sales coaching to Loan Officers. The candidate must be able to assess Loan Officers’ sales presentation strengths and areas of improvement and must design, develop and administer relevant coaching resources and curriculum.  The desired candidate must be capable of acting with a high degree of independence with the responsibility of having a direct positive impact on the coaching recipient’s origination production. 

• Monitor recorded and/or live Loan Officer sales calls and deliver individual, face-to-face coaching
• Provide individual coaching feedback to Loan Officers at least 25 times each week (5 individual coaching sessions per day)
• Track coaching sessions, feedback, and progress of each Loan Officer and share with the Sales Manager
• Lead at least 4 separate group sales coaching sessions each month
• Lead a half day group sales strategy session immediately after each new hire training class
• Collect, analyze, sanitize, and upload best practices sales call recordings to the Company Web sales training page to build the self-serve Loan Officer call library
• Evaluate the impact of coaching programs on the efficiency, accuracy, productivity and/or profitability of our sales division.
• Make recommendations for continuation, revision or elimination of programs as necessary.
• Research outside coaching resources; consults with others business units within NAF to identify current, effective sales trends.
• Create and maintain written coaching curriculums and documents.
• Work alongside the VP of Sales Training, and VPs and EVP of Production for Consumer Direct Sales

• Must have at least 2 years of recent mortgage Loan Officer Experience
• Recent experience as a Loan Officer at NAF preferred
• Prior mortgage sales training experience preferred
• Purchase Experience

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. 

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. 

[EOE/M/F/D/V. Drug-free workplace.]

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