Receptionist

Position: Receptionist  

Location: Novi, MI (on-site 5 days a week)

Compensation:  Starting pay $15/hr + full time benefits including health, dental, vision, 401k, paid holidays/sick/PTO.

Position Summary: Primary responsibilities include answering multi-line telephones, correctly routing calls, and maintaining a friendly and professional demeanor towards all customers, visitors, applicants, and all guests who call or enter the front lobby. Additional responsibilities include handling mail for team members and business units (UPS, Fedex, etc..) keeping up on inventory of office supplies, ordering supplies, assistance on various special projects that may be done while sitting at the receptionist desk, making coffee for break rooms, and other duties as required.

1. Answer multi-line telephones in a professional, friendly manner, route and source calls appropriately
2. Accept, sign for and distribute incoming employee mail as well as packages from messenger/courier services
3. Greet visitors in a professional and friendly manner
4. Maintain and restock office supplies
5. Assist Managers in the region
6. Sort out mail for NAF Cash and NAF Homes business units
7. Assist with other projects as needed
8. Maintain a professional front office appearance at all times
9. Other duties may be assigned.

1. Exceptional interpersonal communication and customer service skills
2. Ability to communicate effectively via email, orally and in written form with co-workers, clients, and employees
3. Multi-line telephone experience
4. Multi-tasking ability
5. Works well in a fast-paced environment
6. Excellent attention to detail
7. Intermediate computer skills (Mac and/or PC)
8. Proficient using Microsoft Word, Excel and PowerPoint
9. Ability to follow instructions and procedures
10. Experience sorting/distributing, sending, receiving/logging mail and packages, including sensitive and urgent materials
11. Bilingual is preferred, but not required

Desired Education/Experience:

1. High school diploma or general education degree (GED);
2. 1-2 years’ experience working with mortgage loans preferred;
3. Recent customer service and/or sales experience

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be able to lift up to ten pounds.  Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.  VISION:  See in the normal visual range with or without correction.  HEARING:  Hear in the normal audio range with or without correction.

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