Escrow Specialist

Position: Escrow Specialist

Location: Austin, TX- Hybrid after 90 days in office.

Pay: $24.00/hr

Position Summary:

This position requires the ability to research issues on mortgage loans that have escrow accounts and support the processing of individual and monthly escrow analyses. This is a hybrid position with the option of 3 days remote after 90 days in office.

Duties and Responsibilities:

1. Researching and resolving any issues related to escrow and escrow payments;
2. Assisting borrowers and other departments with questions or issues over the phone and e-mail;
3. Reviewing and processing escrow set up and waiver requests in accordance with investor guidelines;
4. Processing escrow payment adjustments;
5. Assisting in regular and special escrow analysis cycles. Performing individual escrow analysis as requested by other departments;
6. Performing manual reviews on escrowed accounts per RESPA guidelines to ensure payment change notifications are provided to the borrower within required timeframes;
7. Reviewing and processing escrow transfer requests;
8. Reviewing loans for monthly mass analysis processing;
9. Reviewing daily, weekly, and monthly reports related to escrow and escrow analysis;
10. Training Escrow Specialists as needed;
11. Handling ad hoc Escrow Reporting as directed by management;
12. Other duties as assigned.

Desired Education/Experience:

1. At least 1 year of Mortgage Servicing experience preferred;
2. In-depth knowledge of MSP with at least 1 year recent experience working with MSP preferred.

Key Competencies:

1. Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry;
2. Ability to meet deadlines while working under pressure;
3. Handle simultaneous tasks and projects in a fast-paced environment.
4. Able to work independently, as well as part of a team;
5. Good business writing skills;
6. Excellent business math skills;
7. Analytical and organized;
8. Excellent verbal and written communication skills;
9. Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, MS Visio, MS SharePoint and MS Project;
10. Ability to interact professionally with a diverse group, including senior executives, managers, subject matter experts, and third-party business partners.

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

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