Home Retention Quality Assurance Analyst

Position: Home Retention Quality Assurance Analyst 

Location: Austin, TX. or Remote if outside of 30 miles from Austin, TX.

Pay range:  $27-28/hr. If active NMLS licensed, pay will be $27.50-28.50/hr.

Position Summary: This position is responsible for a variety of quality assurance functions to ensure we follow regulatory and investor underwriting and servicing requirements and guidelines. Incumbent will perform oversight, testing and reporting on various functions within the Home Retention (Loss Mitigation) division.

1. Calculate front and back-end debt to income ratio
   
2. Verify occupancy, hardship and income with required documentation provided by borrower
3. Perform a thorough analysis to ensure the quality of each income underwrite and to determine compliance with Company and Investor/Insurer guidelines for approved/denied workout options
4. Determine and communicate needed conditions to properly document the file (reason for default letter, updated pay stubs, bankruptcy papers, etc.).
5. Complete system tasks as required to maintain compliance with Company and Investor/Insurer guidelines.
6. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and ensure compliance within Loss Mitigation operations
7. Handle critical deadlines and projects as assigned by the supervisor.
8. Communicates to management opportunities to streamline processes and provide a better customer experience
9. Willing to assume other duties/projects as assigned and manage responsibilities with little to no supervision, ensuring deadlines are met.

Desired Competencies:
1. Excellent verbal and written communication and listening skills;
2. Ability to work under pressure and stress and respond to inquiries with tact, diplomacy and patience;
3. Has knowledge of commonly used Underwriting practices such as determining debt-to-income and loan-to-value ratios.
4. Knowledge of MSP, with at least (1) years recent experience working with MSP; useful but not required

Knowledge of Income Underwriting principles
5. Good business writing skills;
6. Good business math skills;
7. Analytical and organized;
8. Strong PC skills. Must be proficient in MS Windows, MS Outlook, and MS Office Suite.

Desired Education/Experience:
1. The ideal candidate should have 3+ years' experience in a mortgage default servicing. Mortgage loss mitigation or workout experience preferred;
2. High school diploma or equivalent required, bachelor's degree preferred.
3. Knowledge of FNMA, FHLMC, GNMA, FHA/VA workout requirements;
4. Knowledge of FDCPA, CFPB Servicing Guidelines and state regulations related to debt collection practices;
5. Must work well under pressure, meeting multiple and sometimes conflicting deadlines;
6. Must have demonstrated ability to collaborate and work well with others;
7. History of reliable attendance;
8. Ability to work a schedule that includes occasional weekends; FT schedule working 8 hour shift M-F
9. Must be able to pass background investigation;
10. Demonstrated ability to achieve goals;

Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be able to lift up to ten pounds.  Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.  VISION:  See in the normal visual range with or without correction.  HEARING:  Hear in the normal audio range with or without correction.

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