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Position Summary: Customer Service based position. Contacting borrowers to obtain post fund conditions.
If living within 31 miles of Tustin office must be able to work 2 days on-site otherwise remote is OK
Pay is $$20/hr + full time benefits
Position: HR Business Partner
Position Summary: The HR Business Partner will support the Employee Relations Manager in the Employee Relations Team. The HR Business Partner will be responsible for partnering with management and other HR individuals. The individual will have previous experience in Human Resources across all areas including but not limited to: Talent Acquisition, Pre-employment, Compensation and Wage, Onboarding, Performance Management, Employee Relations, Legal, and Benefits Administration.
Position Summary:
The Customer Care Specialist is the primary point of contact for customers that have existing loans with New American Funding. The Customer Care Specialist is responsible for inbound and outbound calls regarding mortgage questions involving taxes, hazard insurance, escrow analysis, mortgage payments, principal curtailments, document copies, account balances, verification of mortgage, year-end tax information, methods of payment and payoffs. The Specialist will receive inbound calls, mail, email and other borrower correspondence and will respond to inquiries, complaints and disputes within guidelines established by the Consumer Finance Protection Bureau (CFPB). Specialists will coach borrowers on the best ways to bring their loan current through various repayment and workout options. The goal being to find a resolution that fits each borrower's circumstance. The Specialist is expected to analyze verbal and written requests, resolve and answer inquiries related to mortgage loans and route escalations to the appropriate department.
Location: US-Remote- Must be able to work CST hours.
Salary: $22 to $24/hr + Quarterly Performance Bonuses + OT (Full Time Benefits including health, dental, vision, 401k, paid holiday, paid sick, and paid vacation)
• Hours/schedule:
-Training will be 10am-7pm Central.
-Shifts post-training are assigned based on business needs: 8am-5pm, 10am-7pm, 12pm-9pm CST
Position Summary:
The Customer Care Specialist is the primary point of contact for customers that have existing loans with New American Funding. The Customer Care Specialist is responsible for inbound and outbound calls regarding mortgage questions involving taxes, hazard insurance, escrow analysis, mortgage payments, principal curtailments, document copies, account balances, verification of mortgage, year-end tax information, methods of payment and payoffs. The Specialist will receive inbound calls, mail, email and other borrower correspondence and will respond to inquiries, complaints and disputes within guidelines established by the Consumer Finance Protection Bureau (CFPB). Specialists will coach borrowers on the best ways to bring their loan current through various repayment and workout options. The goal being to find a resolution that fits each borrower's circumstance. The Specialist is expected to analyze verbal and written requests, resolve and answer inquiries related to mortgage loans and route escalations to the appropriate department.
Location: US-Remote- Must be able to work CST hours.
Salary: $22 to $24/hr + Quarterly Performance Bonuses + OT (Full Time Benefits including health, dental, vision, 401k, paid holiday, paid sick, and paid vacation)
• Hours/schedule:
-Training will be 10am-7pm Central.
-Shifts post-training are assigned based on business needs: 8am-5pm, 10am-7pm, 12pm-9pm CST
Position: Prior to Purchase Reviewer
Pay: $18-20/hr. DOE
Location: Tustin, CA -- REMOTE OK ( If you are within 31 miles from Tustin, CA you will be required to work a hybrid schedule- 2 days in office).
Position Summary:
The PTP Reviewer in this position will be responsible for satisfying conditions of mortgage loan files for the Post Closing Department. Candidates will analyze multiple data, verify and cross-reference documents to ensure any outstanding conditions be addressed promptly to the respected responsible parties.
Location:Austin, TX- Full time in office. M-F 8am-5pm CST.
Pay: $24/hr.- $26/hr.
Title:MI Specialist
This position requires the ability to research issues involving mortgage insurance, and monthly billing payment and reconciling.MI Specialist will be responsible for handling FHA Mortgage Insurance (MI), Private Mortgage Insurance (PMI), and USDA loans.
Location: On-site- Tustin, CA- Hybrid- 2-3 days a week.
Pay: $23-26/hr. + Benefits
The Staff Accountant will provide support to the Accounting department with a variety of general accounting operations as needed and directed. Primary responsibilities include providing management with financial information by researching and analyzing accounts. This position is an active and productive office environment.
Department: Incubation and Retention – Strategy Division
Job Title: Customer Retention Specialist
Location: Remote
Comp: $17/hr plus performance based bonus
Position Summary:
Work as a liaison between the NAF borrower and NAF Loan Officer. Connect our borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. Build rapport on initial call, take detailed notes, communicate outcome, and follow up with leads as needed. Keep organized records of lead dispositions and make suggestions for improvements to scripting based on borrower conversations. Exceed minimum standards for level of effort and transfer performance. Successful Retention CSRs effectively communicate with customers and Loan Officers through email, chat, and telephone conversations, and provide a high level of customer service to all parties involved with the interaction to create an exceptional customer experience.
Position: Sr Software Architect
Location: Remote/ hybrid two days a week if you reside within 31 miles of Tustin, CA or Austin, TX area
Pay: up to $180K d.o.e.
Position Summary:
As a Senior Software Architect, you will play a crucial role in shaping the technology landscape of our organization. Through your experience, you will help drive the technical vision for our in-house products and systems. As an Architect, you will guide the software development for our teams through best practices, design patterns, your knowledge and tooling. Your skill as an effective communicator and mentor will help create a generative and productive culture.
Position: Business Analyst (Data team)
Pay: $130-$140K/YR, DOE
Location: Tustin, CA
Position Summary: The Business Analyst plays a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. Working at the intersection of business and technology, the Business Analyst will have a thorough understanding of business processes and data analysis, while continuing to develop their analytical, organization, and communication skills.
Position Summary: Are you excited to analyze large datasets and help business owners make data driven decisions? Are you exited to design and develop automated reports using industry leading tools like Tableau? At New American Funding we know the importance of utilizing quantitate insights and actionable reports to drive our business; and we are looking for a highly talented Business Data Analyst to join our BI and Analytics team and help us become a more data driven company.
Location: Remote/ Hybrid two days a week if you reside within 30 miles of Tustin, CA
Starting Salary $80k and can go up d.o.e.
Position: Sr Product Manager – Communications (Contact Center, OmniChannel)
This role is the primary go-to for the products that they lead. Senior Product Managers are key in the evolution of a product and always have the wellbeing of the product and its users in mind. Develops products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies. Constantly coming up with great new feature ideas and thinking critically about which of them will make the biggest impact. Know how to measure and interpret the results of your team’s efforts. Love working on teams, side-by-side with the best engineers and designers. Easily manage several efforts at once. Work well under pressure, and don’t miss deadlines.
Focus and experience with Omni Channel solutions including Contact Center technology, Contact Center Strategy, SMS, Chat, Chat Bots, AI and working with custom/OTS (example: Bonzo, Salesforce) CRMs are essential.
Salary: $155K-175K/yr d.o.e.
Location: Remote/ hybrid two days a week if you reside within 31 miles of Tustin, CA or Austin, TX area
Inside Loan Agents receive 100% inbound calls from qualified home shoppers looking to make their next purchase. We pay top commissions, and supply the best on going training and leadership in the Call Center Industry, all focused on your success.
NAF LO's have all the modern tools needed to move fast and be successful, including:
- Industry leading Comp Plan with super low online rates and fees.
- 1000's of Real Estate partners to help your borrower find a home quick, and ensure the loan closes with you.
- The latest and fastest CRM and LOS systems.
- NAF's Rapid app ensures quick and accurate 1003's from your borrower, on their cell phone
- Texting ability from our CRM, as well as mass voice mails to reach a group.
- We service our own loans, your picture and contact info stay on their mortgage coupon.
- All your funded clients are yours to keep, you get the refinances and referrals for higher comp!
Let us show you a solid plan for ensuring a repeat and stable business plan to smooth out the ups and downs of the Mortgage Industry.
Location: Novi, MI (Hybrid/On-site if living within 31 miles of the office; otherwise remote is OK)
Salary: hourly + bps + full time benefits including 401k, paid holidays, & paid vacation
Position: Loan Officer Assistant (Bilingual spanish a plus)
Location: Lansdale, PA
Pay:up to 52K + Bonuses + benefits.
Position Summary:
The Loan Officer Assistant (LOA) works directly with and supports the loan origination staff (loan officers, sales managers etc.). By working collaboratively with the loan origination staff and processing team, a successful LOA has current product knowledge of loan programs and will be able to communicate loan requirements with customers, processors and loan officers.
Position: Director Infrastructure Services
Location: Tustin or Hybrid (HQ: Tustin, CA)
Pay: 165K-180K DOE
The Director Infrastructure Services will lead the team that provides implementation, 24/7 operational support and continuous improvement of Infrastructure systems including but not limited to applications, network, servers, VDI, data center, SaaS and IaaS. The successful candidate will be technically versed, passionate about customer service and act as the main point of contact for Infrastructure systems. This position reports to the Senior Director Architecture Services and is a member of the Technology Services management team.
Position: Production Assistant
Location:Remote OK (prefer candidates that live in CST or EST time zone; Minnesota is preferred) Will need to be able to work CST/EST hours.
Pay: $16/hr. + $25 per funded file + benefits.
Position Summary: The Production Assistant will be responsible for but not limited to assisting origination staff (loan officers, sales managers, etc.) with loan setup by preparing and reviewing loan documents, entering application information into the Encompass loan system, and work closely with all parties involved in the loan process including but not limited to customers, loan officers, escrow, title, etc., to order and collect additional loan documentation.
Position: Licensing Specialist
Location: Remote OK (hybrid schedule if living within 31 miles of Tustin, CA or Austin, TX)
Position Summary:
The Licensing Report Specialist supports the Licensing Department. Responsible for preparing and filing xml reports in NMLS (call reports) and with state regulators for monthly, quarterly, annual reporting and audits. Assists in insuring that compliance requirements are satisfied and the timely filing of all reports. Must have excellent Excel and XML spreadsheet experience and experience with NMLS Call Reports. May require a bachelor's degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Proficiency with Xml and Excel a must. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Reports to licensing department head.
Comp- starting at $25/hr DOE
Job Title: Senior Product Manager - NAF Link
Overview:
The Senior Product Manager is a strategic leader within the product team, charged with propelling NAF Link — our cutting-edge Point of Sale (POS) technology — into the forefront of the loan origination market. This role demands a blend of intuition for user needs and a keen eye for innovation, ensuring that Loan Officers are equipped with the tools they need to efficiently convert clients into funded loans.
If you're passionate about product innovation, excel in strategic planning, and are driven to deliver user-centric solutions in the mortgage industry, we want you on our team. As a Senior Product Manager for NAF Link, you’ll play an instrumental role in shaping the future of loan origination technology. Apply now to become a key player in our journey towards redefining the lending experience.
Salary: $155K-175K/yr d.o.e.
Location: Remote/ hybrid two days a week if you reside within 31 miles of Tustin, CA or Austin, TX area
Inside Loan Agents receive 100% inbound calls from qualified home shoppers looking to make their next purchase. We pay top commissions, and supply the best on going training and leadership in the Call Center Industry, all focused on your success.
NAF LO's have all the modern tools needed to move fast and be successful, including:
- Industry leading Comp Plan with super low online rates and fees.
- 1000's of Real Estate partners to help your borrower find a home quick, and ensure the loan closes with you.
- The latest and fastest CRM and LOS systems.
- NAF's Rapid app ensures quick and accurate 1003's from your borrower, on their cell phone
- Texting ability from our CRM, as well as mass voice mails to reach a group.
- We service our own loans, your picture and contact info stay on their mortgage coupon.
- All your funded clients are yours to keep, you get the refinances and referrals for higher comp!
- Ask about our double commissions ramp up, and ramp up guarantees!
Let us show you a solid plan for ensuring a repeat and stable business plan to smooth out the ups and downs of the Mortgage Industry.
If living within 31 miles of a consumer direct call center office, will need to be able to work a hybrid schedule (3 days on-site)
Position: Customer Service Representative
Location: Remote
Position Summary:
The Customer Service Representative works with the Inside Loan Agent Division and assists by making outbound calls and communicating with customers regarding initial interest in a home loan refinance or new home mortgage loan. The primary function of this position is outbound dialing to communicate with potential customers. By both gathering information from the customer and providing information to the loan officer as it relates the customer's specific needs for and interests in a mortgage loan, the Customer Service Representative gains knowledge of and experience in the loan origination process. Successful Customer Service Representative effectively communicate with the customers and Loan Officers through email and telephone and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience.
Comp- $17/hr